FAQ

1. What is the main difference between marble and granite?

Marble is known for its elegant natural veins, while granite is harder and more durable for heavy use.

2. Where does PIPOStone.com source its marble and granite?

Our stones are sourced from the best Indonesian quarries with international quality standards.

3. Do you offer only Indonesian marble and granite?

We specialize in Indonesian natural stone but also provide imported varieties upon request.

4. What finishing options are available?

We offer polished, honed, flamed, brushed, sandblasted, and custom cut-to-size finishes.

5. Is marble suitable for kitchen countertops?

Yes, but granite is more recommended due to its resistance to stains and scratches.

6. Is granite heat-resistant?

Yes, granite withstands high heat, making it perfect for kitchen applications.

7. Does marble stain easily?

Yes, marble is porous and should be sealed for better stain resistance.

8. What sizes are available for slabs and tiles?

We provide large slabs, standard tile sizes (60×60, 80×80, 100×100 cm), and custom cuts.

9. Can I order custom sizes?

Yes, we offer cut-to-size services based on project requirements.

10. Are marble patterns always consistent?

No, each marble slab is unique with natural variations.

11. How can I identify real marble compared to artificial stone?

Natural marble has irregular veins, while artificial marble has repetitive patterns.

12. Is granite suitable for outdoor use?

Yes, granite is weather-resistant and ideal for exterior projects.

13. Do you supply white marble collections?

Yes, we have various elegant white marble selections available.

14. What are the typical uses of granite?

Granite is commonly used for flooring, countertops, stairs, and wall cladding.

15. Is marble ideal for luxury hotels and commercial projects?

Yes, marble is widely chosen for hotel lobbies, ballrooms, and luxury spaces.

16. Do you provide a product catalog?

Yes, digital and printed catalogs are available upon request.

17. Can I purchase in small quantities?

Yes, we cater to both small residential projects and large-scale developments.

18. Do you have ready stock available?

Yes, selected slabs and tiles are available for immediate purchase.

19. Can customers visit the warehouse?

Yes, we welcome customers to inspect products directly in our stockyard.

20. Do you export internationally?

Yes, we ship marble and granite worldwide with full export documentation.

21. What quality control standards do you follow?

Every product goes through strict quality checks before delivery.

22. Is granite more expensive than marble?

Not always. Price depends on color, rarity, and demand of the stone.

23. Do you handle large project supplies?

Yes, we have experience with hotels, malls, and infrastructure projects.

24. How do I clean and maintain marble?

Use mild cleaners, avoid acidic substances, and reseal periodically.

25. How do I maintain granite?

Granite is low-maintenance, needing only mild soap and occasional polishing.

26. What thickness options are available?

Standard thicknesses are 2 cm and 3 cm, with custom thickness available.

27. Can marble be used in bathrooms?

Yes, but sealing is required to protect against moisture.

28. Is granite suitable for staircases?

Yes, granite is highly durable and safe for stair treads.

29. Are your products eco-friendly?

Yes, our stones are legally sourced and processed sustainably.

30. How can I place an order with PIPOStone.com?

Orders can be made via website, email, or WhatsApp with product details and shipping address.